Cloud 9 Smoke, Vape, & Hookah Co. - Dallas, Ga - Dallas, Georgia

Nic Smith

GO TO A DIFFERENT LOCATION. Been going to cloud 9s for several years. Never argue price, always have good interactions with the employees, and never had any complications. However, recently bought a $70 item which no one noticed was entirely empty. I got home and noticed the jar was empty and immediately rushed back to the shop so they wouldn’t think I emptied it on my own. The employee at night said the manager would more than likely just refund me or give me a new one when he arrives in the morning. To everyone’s surprise the manager said I had emptied it(though there wasn’t even the slightest smell of cleaning chemicals or the product.). He insisted that their location was incapable of making such a mistake. Clearly. . . $70 down the drain and nothing to show for it. I suggest going to any other location if you go to cloud 9. The extra time driving will save you money in the long run.

08/08/2024
Update, they also gave me the wrong pods. Found out long after the visit so that’s on me but now it’s more than $70 wasted. The owner told me to email him which I did twice because I hadn’t received a response in 2 weeks. I don’t expect a refund or a response anymore. Please go somewhere else.

Ethan Ringrose

They have an excellent selection and even had a few things I never thought I would see like the Volcano. Very friendly staff and very fair prices. I highly recommend!

Pavan Mayinampati

Good selection at this store and reasonable prices. Devyn and Shane were friendly and knowledgeable and helped me choose the right product which did exactly what I was hoping to. I’ll definitely swing by this location again.

Jesse Gainer

Long story short I went in looking for a dry herb vaporizers and was sold an electric pipe. I found out it was smoking instead of vaping after using once. Super disappointed and going to see if there’s anything they can do to fix this tomorrow. Will update. As of now it’s a waisted $80

Update: The manager Jason made things right and has earned a loyal shopper. Thank you so much.

William McLaughlin

Charlie and Devin are awesome. Charlie was very helpful and talked me through my purchase giving me great feedback and insight. Didn’t feel pressured to buy and left feeling much more informed.

Thank you!!

DinobTV

Devin was amazing! He made my decision easy when choosing hookah flavors. I highly recommend cloud 9 for any of smoking needs.

Hannah West

Love coming to this location! Devyn is always really helpful in answering questions and recommending products. The store has a cool vibe and nice selection. Will shop here again.

Peyton Marston

Come here all the time and they are always friendly and helpful. Highly recommend going here. Charlie and Deven are the best employees there.