Cloud 9 Smoke, Vape, & Hookah Co. - Woodstock - Woodstock, Georgia

Tyler Herzog

I have been a loyal customer of this smoke shop for years, but my recent experience has left me extremely disappointed. Today, I purchased a pipe priced at $14.99, only to realize it rang up at $26 when I got to my car—less than two minutes later. I returned to the shop to address the pricing error, expecting some assistance.

However, the staff member I spoke with was unhelpful and dismissive. She informed me that the price was incorrect and that there was nothing she could do about it. I explained that I would prefer to exchange the item for the cheaper version and receive the difference back, but she insisted it was not her fault and that I would have to "deal with it." It wasn't just about the price; it was about the lack of customer service and empathy.

To make matters worse, she was on her phone, seemingly more interested in her personal issues than in assisting me. This behavior is unacceptable, especially in a customer-facing role. I understand mistakes happen, but the attitude I received was incredibly frustrating.

I hope someone from the company addresses this issue, as I believe it reflects poorly on your establishment. It's disappointing to see such a lack of care for customers who have supported you for so long.

Michael Gold

Excellent shop. Noah is the man, ask for him. I had an issue with payment at this shop that and he came through and made a bad experience a good experience. Thanks y’all

CAM

I have only been to this place twice and it’s officially my new favorite CBD store! Both times I have been the employees were amazing. The first time I was there I was helped by a lady. I hate I can’t remember her name but she was super super cool and chill. Great service and very knowledgeable.

The second time I went was recently on Halloween, and Zach was the one who helped me. He was amazing as well, just like the first person. So yeah, I’m sold on this place. Definitely has become my go to place. And they stay open till midnight!!

Thanks for being awesome and can’t wait to keep coming back!

Chris Romero

Incredible selection of vapes and the new blue gummies are amazing for my insomnia and lower back pain. Always open later than most and I’m a good spot.

Tricia Dailey

My experience at Cloud 9 was amazing, Rod was so helpful and most of all patient with me. I had no clue what I wanted or was best for me. He was very thorough at explaining the products I inquired about. He was so funny and sweet, I will definitely be back. I’m enjoying my hookah…. You guys ROCK!!!

Chynna

I had a great experience! I went in just to browse because I usually don’t know what to get but Janice was really nice and helpful. She was very knowledgeable and gave AMAZING recommendations. Ill definitely be back soon

Orlando Rodriguez-Valderramos

I had an amazing experience at Cloud9 thanks to Rod and Janice’s assistance. The staff was friendly, knowledgeable, and went out of their way to help me find exactly what I needed. The service was quick, personalized, and made me feel valued as a customer. I highly recommend this location.

Kaylanna Smith

I really like the shop! I’ve been wanting to check this store out for a minute I finally did when I got the time. And it’s great! I could be a little overwhelming at first glance if it your first time going to a vape shop but Janice definitely made my experience worth while! She’s sweet and helpful and answered any questions I had for her which made me feel really comfortable! 10 out of 10 will be recommending!