OneSource Cloud Services - Houston, Texas

Bama Girl

Isaac was very personable, efficient and knowledgeable. By the time our appointment day arrived, I had been able to get my new all-in-one printer working on the network. But we still kept the appointment so that we could have the tech answer several of our questions, check out our wireless network, and speed up our computer start-ups.

He spent the hour taking care of all our issues/questions and we are very pleased with his service. We would definitely call Friendly Computers again and highly recommend them.

Megan Keeland

My technician Dustin was great! He came in and got right to work on both of my laptops. He was very knowledgeable and filled me in throughout the process so that I would know what the cause of my issues were. The price was extremely fair and he had everything done within an hour! I would definitely recommend Friendly Computers and I hope that next time I need their assistance I have another great technician like Dustin!

Russell M.

Friendly Computers is just that -- friendly. I went there with a PC issue right at closing time and the tech was about ready to leave and lock up. But he dropped everything and took care of what I needed in less than 10 minutes. I really needed the PC the next day for work and I truly appreciated being helped in that manner. Great customer service and dedication to helping folks out.

Michael Edward

I'm a EXECUTIVE RECRUITER and my computer decided to update itself. With that being said when I turned it on all I had was a big blue screen. I called the Geek Squad and they wanted an arm and leg, so I asked a friend if he had someone he would recommend and he stated he took his to Friendly Computers in Webster. I went there and spoke with them and I felt that the price was right. They work on it and I got it back. They checked it in my presence to show that it was working properly before I left. Good customer service.

M

Thank you to Dustin at Friendly Computers! He really seems to know what he is doing and went through every option he had to fix all our problems. He was worth every penny. We have had several IT guys out to my office and none were as thorough as he was. He was very professional, polite and very determined. I will request him when we need Friendly Computers to service us again.

Roland „ro“ Salinas

Isaac what a great computer tech and was very knowledgeable. He was able to fix all the errors that were happening in our system. I really liked him as well as the owner so that when we have another issue occur in our system we will call him out to repair our computer issues again. Thanks for your support and fast response to our computer needs.

Nadya Maples

Of the positive moments for me - these guys are located really close from my location and are really easy to find. As for the rest -
The service is okay. I brought my laptop with a critical error in the hard disk and did not realize until later that all their work takes in average from 3 to 5 working days. There was an option to an "urgent repair", of which I found out also by the time of picking up my machine. For me it was Especially "nice" to find out as I was in a hurry and I needed the repair done ASAP - I did notice that at the reception, btw, when brought the laptop. (Better communication with the clients, maybe, for your next ones, warning/reminding them about the time and offering them an "Urgent/ASAP" solution?..)
Also, I received a temporary client's profile online that was supposed to help me watch the progress with my laptop.. Well, that page has been empty for the next two working days, so I had to give them a call to only find out they needed my permission to proceed further with the repair (ermm.. - would I even find it out at all if I didn't call, I wonder?..).
and - after all - they weren't able to recover the info from my old hard drive. Of which I found out shortly before picking it up.. - it might have meant just my "special luck" with it though but - since I was promised that they could recover most of the info from it - it sure did leave an unpleasant feeling too.

Emily B.

I've used Friendly Computers twice...almost exactly a year apart for two separate issues. Both times I was very pleased with the results. Brandon is very helpful and knowledgable (my first issue I requested a house call). The second time, I received my computer back on the same day I brought it in...even though I did not pay for same day service. I really appreciated this, as I felt they could have held on to my computer strictly for the fact that I didn't pay for the same day service. However, it was obvious that what was important was getting the job done and getting my computer back to me.

The price may seem high to some, but to me that's just the way things are now. You pay for specialized service anywhere. I do not mind paying for things that I don't know how to do, even if the price is high, as long as the service is good. Both issues with my computer have been resolved to my satisfaction and well within the time stated.

If I had any negative to report, it would be the personality of the front desk employee who helped me the second time. He wasn't rude to me, just not "friendly" as the name would suggest. I can't recall his name, but he basically had no personality at all. He just reminded me of a true computer geek who is lacking in the social skills. Brandon more than makes up for him, so I still got my dose of friendliness.

As someone who heavily relies on reviews for purchases or service choices, I highly recommend Friendly Computers. I can't compare them to anyone else, since they are the only place I've used for computer needs, but I can say that they're the only place I'll continue to use if a problem arises.